Jigsaw Homes Group Limited (202224401)
The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202221467)
The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202231210)
The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling.
Notting Hill Genesis (NHG) (202127889)
The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.
Paradigm Housing Group Limited (202225343)
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Richmond Housing Partnership Limited (202214075)
The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.
Sanctuary Housing Association (202230032)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her property.
Sanctuary Housing Association (202230688)
The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202303963)
The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.
Shepherds Bush Housing Association Limited (202228666)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests entering. Complaint.