Haringey London Borough Council (202119831)
The complaint is about the landlord’s:
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Haringey London Borough Council (202217469)
The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint.
Home Group Limited (202128010)
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
Incommunities Limited (202207018)
The complaint is about the landlord’s:
Islington Council (202121765)
The complaint is about the landlord’s: Decision to grant permission for the installation of storage cabinets in the communal area. Response to the resident’s concerns about items being removed from the communal area and disposed of. Complaint handling.
London Borough of Brent (202118180)
The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202206159)
This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports of overgrown shrubbery at the resident’s property. An unexpected service charge on the resident’s rent account. The landlord’s handling of the first complaint and payment of compensation.
One Housing Group Limited (202117903)
The complaint is about: The landlord’s handling of the sale of the resident’s shared ownership property; The resident’s claim that the landlord is liable for his loss of £11,000 through delays in the sales process; The landlord’s complaint handling.
Peabody Trust (202214584)
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
Southern Housing Group Limited (202118236)
The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom ceiling. This investigation will also look at the landlord’s complaint handling.