One Housing Group Limited (202123874)
The complaint relates to: The landlord’s response to the resident’s concerns over its handling of service charges. The landlord’s handling of the resident’s complaint.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Aster Group Limited (202215791)
REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Haringey London Borough Council (202213700)
The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
Harlow District Council (202207383)
The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.
Metropolitan Thames Valley Housing (MTV) (202017341)
The complaint relates to: The landlords handling of the flooring repairs. The landlords handling of the resident’s request for the installation of an accessible kitchen. The landlord forcing entry to the property and changing the locks. The landlord’s record keeping. The landlord’s complaint handling and the level of compensation offered.
Moat Homes Limited (202127508)
The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. The Ombudsman has also considered the landlords complaint handling.
North Yorkshire Council (202221966)
The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.
One Vision Housing Limited (202207719)
The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay.
Optivo (now Southern Housing) (202124044)
The complaint is about: the standard of grounds maintenance; and the associated complaint.
Peabody Trust (202100517)
The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.