Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Cossington Housing Co-operative Limited (202215613)

The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.

Harlow District Council (202212720)

The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement.

Havering Council (202214124)

The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.

Home Group Limited (202208159)

The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This Service has also considered the landlord’s complaint handling and record keeping.

Home Group Limited (202216903)

This complaint is about the landlord’s handling of repair works to the resident’s garden.

Islington Council (202216141)

REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Leicester City Council (202208302)

This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint.

London Borough of Croydon (202122556)

This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response to the resident’s reports of antisocial behaviour (ASB).

Metropolitan Thames Valley Housing (MTV) (202205951)

This complaint is about the landlord’s handling of:

Peabody Trust (202113483)

The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.