Clarion Housing Association Limited (202125443)
The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also considered the landlord’s complaint handling in this case.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202207792)
The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.
Guinness Housing Association Limited (202216676)
The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint.
Hackney Council (202204992)
The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs at the property. The Ombudsman has also considered the landlord's complaint handling.
Hackney Council (202205379)
The complaint is about the landlord’s handling of the resident’s request for repairs to a toilet seat.
Hackney Council (202216179)
The complaint is about the landlord’s handling of repairs to the resident’s toilet.
Lambeth Council (202102917)
The complaint is about the landlord’s: Record keeping. Handling of responsive repairs to the resident’s bathroom. Complaint handling.
Leeds City Council (202212888)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the radiators. Repairs to the electrics. Poor plasterwork in the living room. Damp and mould. Repairs to the back garden fence. The landlord’s complaint handling was also determined.
LiveWest Homes Limited (202209620)
The complaint is about: The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s response to the resident's request for compensation for damage caused by contractors to the property. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
LiveWest Homes Limited (202215464)
The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property are her responsibility to repair and, when needed, to replace.