A2Dominion Housing Group Limited (202201426)
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Birmingham City Council (202207224)
The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow on repairs in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Housing Solutions (202120691)
The complaint is about the landlord's handling of repairs to a defective heating and hot water system. The Service has also considered the landlord’s complaint handling.
Joseph Rowntree Housing Trust (202113198)
The complaint is about the landlord’s handling of the resident’s: Reports of dirt and fleas in communal areas. Reports of antisocial behaviour (ASB) and staff conduct. Formal complaint.
Paragon Asra Housing Limited (202216637)
The complaint is about: The landlord’s handling of planned works to refurbish the resident’s bathroom and the resident’s reports of damage. The Ombudsman has considered the landlord’s complaint handling.
The Guinness Partnership Limited (202212916)
The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated complaint.
Westward Housing Group Limited (202113399)
The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response to the resident’s concerns about the conduct of its contractor. complaint handling.
Birmingham City Council (202210771)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and racial abuse. The Ombudsman has also considered the landlord’s complaint handling.
Christian Action (Enfield) Housing Association Limited (202200500)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for compensation in recognition of damaged belongings.
GreenSquareAccord Limited (202229698)
This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary and permanent moves. The associated complaint.