Onward Homes Limited (202402381)

Background

1. The resident moved into a 1-bedroom bungalow owned by the landlord. The tenancy agreement ran from 22 December 2023 to 3 November 2024. The resident complained that the property was unsuitable for her needs and that the landlord had given incorrect information during the application process.

What the complaint is about

2. The complaint is about the allocation of a property suitable for the resident’s needs.

Our decision (determination)

3. The complaint about the allocation of a property suitable for the resident’s needs is outside our jurisdiction.

Summary of reasons

4. According to our Scheme, we may not investigate complaints which, in the Ombudsman’s opinion fall properly within the jurisdiction of another Ombudsman, regulator or complaint-handling body.
5. The allocation of the landlord’s homes is done through its partner local authority schemes. It uses each local authorities’ allocation policy to determine eligibility and priority. The property was offered to the resident in accordance with this scheme. This means any complaint about the allocation may be brought to the Local Government and Social Care Ombudsman. For this reason, the complaint is outside our jurisdiction.