Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

City of Doncaster Council (202507105)

Back to Top

Decision

Case ID

202507105

Decision type

Jurisdiction

Landlord

City of Doncaster Council

Landlord type

Local Authority / ALMO or TMO

Occupancy

Temporary Occupancy Agreement

Date

27 November 2025

Background

  1. The resident moved into the property on 8 January 2025 under a temporary occupancy agreement. The resident’s representative complained to the landlord about the condition of the property when the resident moved in, delays in completing repairs and its response to reports of damp and mould.

What the complaint is about

  1. The complaint is about the condition of the property when it was let and the landlord’s response to reports of repair, including damp and mould.

Our decision (determination)

  1. We have found it is outside our jurisdiction to investigate the complaint.

Reasons

  1. The resident has complained about the condition of the temporary accommodation property and its suitability given the outstanding repairs. Complaints concerning temporary accommodation fall within the jurisdiction of the Local Government and Social Care Ombudsman. This is because in providing temporary accommodation, the local authority is exercising its functions under homelessness legislation. Consideration of such matters falls outside of the jurisdiction of this Service to determine.