Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

A2Dominion Housing Group Limited (202430146)

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Decision

Case ID

202430146

Decision type

Investigation

Landlord

A2Dominion Housing Group Limited

Landlord type

Housing Association

Occupancy

Secure Tenancy

Date

30 June 2026

 

Background

  1. The resident complained to the landlord that its actions in response to his CCTV cameras were unreasonable. He said that as well as telling him to remove the cameras, the landlord had harassed him by visiting his property on several occasions and taking pictures. The landlord responded to the complaint and said it had attempted to enforce its policies and the resident’s tenancy agreement.

What the complaint is about

  1. The resident’s complaint is about the landlord’s actions around CCTV cameras at his property.

Our decision (determination)

  1. We found that the resident’s complaint is outside our jurisdiction to investigate.

Summary of reasons

  1. We cannot investigate issues that are also subject to legal proceedings, or where matters at court are connected so closely to the complaint, they cannot be separated.
  2. Both the resident and landlord told us that there are ongoing court proceedings relating to the resident’s use of CCTV cameras and the landlord’s actions in attempting to have them removed. The landlord provided evidence to show that a court date has been set for the matter to be considered, meaning both parties will have the opportunity to set out their arguments in a legal setting.
  3. Given that the matters relating to the complaint are the subject of legal proceedings, we have no power to investigate the complaint.