Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202210077)
The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of the outstanding repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202221266)
The resident’s complaint is about the landlord’s: Handling of requests for repairs to a leaking sink in the resident’s bathroom. Handling of the associated complaint.
Camden Council (202311116)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.
Hyde Housing Association Limited (202228916)
The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.
Lewisham Council (202227774)
The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Settle Group (202221163)
The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.
Settle Group (202234776)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.
Beyond Housing Limited (202304137)
The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof leaks and subsequent repairs. The resident’s reports of damp and mould.
Birmingham City Council (202312120)
The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.