We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202527928 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 7 July 2026 Background The resident was unhappy with how the landlord […]
Decision Case ID 202538299 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 06 July 2026 Background The resident reported antisocial behaviour (ASB) from […]
Decision Case ID 202413929 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 July 2026 Background The resident complained to the landlord in April 2024. She said the […]
Decision Case ID 202407659 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 June 2026 Background The resident reported an oil leak from her […]
The landlord acknowledged and responded to the resident’s stage 1 complaint within its timescales. However, it did not acknowledge or respond to the stage 2 complaint within its timescales. The landlord apologised for this and offered the resident a proportionate amount of compensation.
Decision Case ID 202434608 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background The landlord capped the resident’s gas in July 2024 following failed […]
Decision Case ID 202504177 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The leaseholder purchased the property in 2019 and lives in a ground-floor flat with […]
Decision Case ID 202440999 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Leaseholder Date 22 June 2026 Background The leaseholder lives in a ground floor flat, which was a semi-detached […]
Decision Case ID 202335442 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 June 2026 Background The resident is a shared owner of a flat. The landlord […]
Decision Case ID 202406659 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 June 2026 Background The resident and her daughter moved into the property in January 2023. The […]