London & Quadrant Housing Trust (L&Q) (202404648)
The complaint is about the landlord’s handling of the resident’s service charge refund.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Gentoo Group Limited (202417253)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.
ForHousing Limited (202320512)
The complaint is about the landlord’s handling of an extractor fan repair.
Notting Hill Genesis (NHG) (202227645)
The complaint is about the landlord’s handling of reports of a leak. We have also considered the landlord’s complaint handling.
Accent Housing Limited (202317904)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved in.
Bury Metropolitan Borough Council (202233574)
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
Hammersmith and Fulham Council (202309170)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s reports of outstanding repairs to an external gate. The resident’s complaint.
Leicester City Council (202319673)
The complaint is about the landlord’s response to the resident’s concerns about parking.
London & Quadrant Housing Trust (L&Q) (202311021)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. The Ombudsman has also considered the landlord’s complaint handling.
Newcastle City Council (202317600)
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.