Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Season 1 Episode 4 – 7 February 2022

Disrepair protocol

In this episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Dispute Resolution Jennifer Ryans and Quality Standards Manager Elizabeth Eves about why there has been a significant increase in legal disrepair claims and what that means for complaint procedures. 

It sets out the context for the protocol, explains our jurisdiction and addresses the most common questions we’ve been asked since our guidance was published. 

You can also listen on SpotifySoundCloud.

Podcast transcript

View or download the podcast transcript pdf

Graphic illustration of podcast