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Season 1 Episode 1 – July 2021

Relaxing the rules and returning to the new normal

The first episode features Richard Blakeway, the Housing Ombudsman, together with Verity Richards, Head of Dispute Support, and David Simmons, our Sector Engagement Lead, talking about the complaints we have seen that have been affected by the Covid-19 pandemic, in the week that restrictions change.

It focuses on the three areas of repairs, delays and communication, giving insight on successful approaches by landlords as well as cases for learning, and provides some key messages for landlords.  


You can also listen on SoundCloud.

Podcast transcript

View the podcast transcript

Graphic illustration of podcast