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Statutory Code webinars

Watch the recordings from the Centre for Learning’s series of statutory Code webinars.

What is the Complaint Handling Code?

The Complaint Handling Code becomes statutory from 1 April 2024, meaning that landlords will be obliged by law to follow its requirements.

The Code aims to achieve best practice in complaint handling and ultimately to provide a better service to residents.

Local Authorities and ALMOs

Statutory Code Webinar recording

Local Authorities and ALMOs

Watch the first of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.

This is the recording for the webinar held for Local Authorities and ALMOs.

View the slides from the Local Authority webinar pdf (opens in a new tab)

Housing Associations with over 1000 homes

Statutory Code Webinar recording

Housing Associations with over 1000 homes

Watch the second of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.

This is the recording for the webinar held for Housing Associations with over 1000 homes.

View the slides from the Housing Associations webinar pdf (opens in a new tab)

Co-operatives

Statutory Code Webinar recording

Co-operatives

Watch the third of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.

This is the recording for the webinar held for Co-operatives.

View the slides from the Co-operatives webinar pdf (opens in a new tab)

Small landlords and Abbeyfields

Statutory Code Webinar recording

Small landlords and Abbeyfields

Watch the final of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.

This is the recording for the webinar held for small landlords and Abbeyfields.

View the slides from the small landlords webinar pdf (opens in a new tab)