The purpose of the self-assessment is to set out how landlords demonstrate their complaint handling service complies with the provisions of the Complait Handling Code. In addition, the self-assessment supports landlords to inform residents about service provision.
The timing of the annual submission to the Ombudsman has been aligned with the Regulator of Social Housing’s requirements for the publication and submission of Tenant Satisfaction Measures (TSM) outcomes.
The self-assessment guidance and webinars published on this page provide information for landlords on how to complete and when to submit the annual self-assessment, by number of homes.
