The purpose of the self-assessment is to set out how landlords demonstrate their complaint handling service complies with the provisions of the Complait Handling Code. In addition, the self-assessment supports landlords to inform residents about service provision.
The timing of the annual submission to the Ombudsman has been aligned with the Regulator of Social Housing’s requirements for the publication and submission of Tenant Satisfaction Measures (TSM) outcomes.
Join our webinars to prepare for this year's annual complaint handling report submissions. We will share good practice examples to help guide your reporting.
