The purpose of the self-assessment is to set out how landlords demonstrate their complaint handling service complies with the provisions of the Complait Handling Code. In addition, the self-assessment supports landlords to inform residents about service provision.
The timing of the annual submission to the Ombudsman has been aligned with the Regulator of Social Housing’s requirements for the publication and submission of Tenant Satisfaction Measures (TSM) outcomes.
View our webinar recordings for guidance on completing your annual self-assessment by the size of your organisation.
Please note: the information on this page relates to submissions for 2024-25. For the latest information and guidance on annual submissions for 2025-26 please view the Complaint Handling Code annual submissions form webpage.
