The results of our annual survey of Resident Panel members are set out below.
Q1. How do you rate your landlord's complaints process against each of the following areas?
Q2. Does your landlord promote its complaints process to all residents?
Q3. How does your landlord promote its complaints process to all residents?
Q4. Does your landlord signpost residents to the Housing Ombudsman Service?
Q5. When does your landlord inform residents about the Housing Ombudsman Service?
Q6. Have you been involved in your landlord’s self-assessment process?
Q7. Does your landlord share its learning from complaints with residents?
Q8. How does your landlord share the learning?
Q9. Overall, do you think complaints are more or less likely to make a difference compared to what you thought last year?
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