The results of our annual survey of landlords are set out below.
Q1. Where do you report learning from complaints in your organisation?
Q2. How often do you report the learning from complaints?
Q3. Do you share the learning from complaints with all of your residents?
Q4. How do you inform residents about the Housing Ombudsman Service?
Q5. Have you involved residents in your self-assessment process?
Q6. Have you changed your complaint policy and/or procedure following the self-assessment?
Q7. Have you trained staff following the self-assessment?
Q8. Which groups of staff have you trained?
Q9. Have members of the complaints team in your organisation been asked to meet with the board during the last year to discuss its work?
Q10. Do you gather equality monitoring data on residents who access your complaints process?
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