Dispute Resolution

These are our internal policies and guidance for staff published on our website for transparency

Guidance on group complaints

Read more Guidance on group complaints

Policy on non-compliance with our orders

Read more Policy on non-compliance with our orders

Guidance on investigation

Read more Guidance on investigation

Unacceptable user action policy

Read more Unacceptable user action policy

Quality assurance policy

Read more Quality assurance policy

Reasonable adjustments policy

Read more Reasonable adjustments policy

Guidance on complaints involving insurance

Read more Guidance on complaints involving insurance

Policy and guidance on reviews of determinations

Read more Policy and guidance on reviews of determinations

Policy and Guidance on remedies

Read more Policy and Guidance on remedies

Guidance on jurisdiction

Read more Guidance on jurisdiction