From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

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Local resolution

*[Local resolution]: An alternative to a formal investigation, where we work with resident(s) and landlord to resolve disputes quickly and without a full investigation.

*[Local resolution]: An alternative to a formal investigation, where we work with resident(s) and landlord to resolve disputes quickly and without a full investigation.