Islington and Shoreditch Housing Association Limited (202330947)

Background

1. The resident complained that the landlord had left multiple repairs incomplete in his property. He wanted them to be resolved and told it he would seek legal advice if it failed to address the problems. He said the issue was affecting his health and wellbeing.

What the complaint is about

2. The landlord’s handling of the resident’s reports of multiple repairs at the property.

Our decision (determination)

3. The complaint is outside of our jurisdiction and we have not investigated it.

Summary of reasons

4. We cannot investigate issues which are also subject to legal proceedings or where matters at court are connected so closely to the complaint, they cannot be separated. In this case, we can see legal proceedings were issued at court on 16 February 2026. The matters at court relate to the landlord’s claim for rent arrears and the resident’s counter-claim for disrepair.
5. In his disrepair counter-claim, the resident highlighted each of the repair issues raised in the complaint. The court made a Tomlin Order for compensation and the completion of works. The resident has the right to enforce these orders without bringing a new claim. The issues at court and the complaint to this service are substantially the same and so we cannot investigate the matter. That means we have no power to investigate the complaint.