Learning from complaints with Watford Community Housing
This webinar is hosted by the Centre for Learning and is part of the ‘learning from complaints’ series.
In this session we will be joined by Amy Willcox-Smith, Assistant Director of Customers and Communities, and Louisa Humbley, Customer Experience Manager, at Watford Community Housing.
In our Annual Complaints Review 2024-25, Watford Community Housing is highlighted for achieving a 41% reduction in maladministration.
Amy and Louisa will share how the organisation has used learning from complaint cases to drive this improvement.
There will be an opportunity to ask questions at the end of the session.
You can book your place on this workshop via the Learning Hub.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish