Social Tenant Access to Information Requirements (STAIRs) consultation is now open. 

Take part in the consultation

Put it right

*[Put it right]: Identify what went wrong and why. Acknowledge any landlord responsibility and the outcome sought by the complainant; take appropriate steps to remedy the service failure.

*[Put it right]: Identify what went wrong and why. Acknowledge any landlord responsibility and the outcome sought by the complainant; take appropriate steps to remedy the service failure.