Contact us

Housing Ombudsman Service

Exchange Tower
Harbour Exchange Square
E14 9GE

Telephone : 0300 111 3000

Lines are open Monday to Friday from 9:15am to 5:15pm (except public holidays)

Calls to and from the 0300 111 3000 and direct dial lines of the Dispute Resolution Team are recorded for training and quality monitoring purposes.

Fax : 020 7831 1942

Email :

You can also follow us on Twitter and LinkedIn.

Please note that we have moved to a new office. Any mail posted to our previous address at 81 Aldwych will be redirected.  


If you would like to make a complaint, please visit the link below and use our online complaint form.

If you have a query or want to check something before making a complaint to us please call us on the above number.  We would welcome your call.