From 13 January 2026, we will no longer accept new cases by email. Please use our online complaint form to submit your complaint. This helps us respond to you more quickly.

Need help? Other ways to contact us.

 

 

 

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Resident contact information

First time contacting the Housing Ombudsman Service

You can use the online form to bring a complaint to this Service about your landlord if you are a resident of a landlord that is a member of the Housing Ombudsman Scheme, or somebody with authority to act on behalf of a resident.

 Online complaint form

Alternatively, you can use our phone line during the below hours.

Monday, Tuesday, Wednesday, Friday 9am to 5pm

Thursday 9am to 3.30pm

Lines are closed for staff training every Thursday from 3.30pm to 5pm.

Phone: 0300 111 3000

Calls are recorded for training and monitoring purposes.

Live chat: Available via the ‘chat to us’ icon at the bottom right of your screen during our phone line opening hours.

Write to:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

Please note: We strongly encourage you to use the online complaint form rather than sending post to us as there will be delays. Do not send original documents by post as we are unable to post them back to you. Also note that we will not be able to deal with large bundles of documents by post.

We do not accept new case registrations sent to us via email.

Helpful Links

Seeking an update on a complaint

  • Existing cases with a case reference number

    If you are looking for an update on an existing case with the Service, please send an email to casework@housing-ombudsman.org.uk.

    Provide us with: 

    • your full name
    • case reference number (you can find this at the top of any letter or email we have sent you)
    • the address of the property the complaint relates to
  • New enquiries without a case reference number

    We aim to respond to all new enquiries within 15 working days, please allow this time for us to respond to you.

    We will get back to you as soon as we can. However, if it has been more than 15 working days and there's something you need to tell us about your case, you can email info@housing-ombudsman.org.uk

    We do not need you to provide any supporting information until we ask you for it.

Landlord contact information

Complaints about the Housing Ombudsman Service

Press enquiries

Freedom of Information (FOI) requests

  • Make a Freedom of Information Act request

    To request information under the Freedom of Information Act 2000, please do so in writing/email.

    Include:

    • Your name and address.
    • A description of the information or documents you would like to see.
    • How you would like the information sent to you. (For example, on paper, or via email.)

    Send requests by letter or email

    Write:
    Housing Ombudsman Service
    PO Box 1484
    Unit D
    Preston
    PR2 0ET

    Email: inforequests@housing-ombudsman.org.uk

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