New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this new page for details.
Videos on making a complaint
This series of videos will help you make a complaint to your landlord and explain how to make a complaint to us if you remain dissatisfied after that. We hope you find them helpful and would appreciate your feedback. Please complete our survey after viewing the videos.
1. Reporting an issue to your landlord
2. Making a complaint to your landlord
3. Escalating your complaint
4. The final stage of your landlord's internal complaints procedure
5. Referring your complaint to the Housing Ombudsman Service
6. How can the Ombudsman help me to resolve my complaint?