Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Videos on making a complaint

This series of videos will help you make a complaint to your landlord and explain how to make a complaint to us if you remain dissatisfied after that. We hope you find them helpful and would appreciate your feedback. Please complete our survey after viewing the videos.

1. Reporting an issue to your landlord

2. Making a complaint to your landlord

3. Escalating your complaint

4. The final stage of your landlord's internal complaints procedure

5. Referring your complaint to the Housing Ombudsman Service

6. How can the Ombudsman help me to resolve my complaint?

7. Summary of our process

8. What are early and local resolution?

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