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Fact sheets

These fact sheets cover specific issues which may help you to report and assist the landlord in putting right the original problem – for example if it’s a repair, a problem on the estate or building you live in, or a query about a charge you pay. They also cover more general topics which might help you to resolve your complaint.

Antisocial Behaviour (ASB)

Read more Antisocial Behaviour (ASB)

Moving to a new property

Read more Moving to a new property

Rent and service charges

Read more Rent and service charges

Fire safety in your home

Read more Fire safety in your home

Bringing a complaint to us on behalf of somebody else

Read more Bringing a complaint to us on behalf of somebody else

Know your rights as a resident

Read more Know your rights as a resident

Telling your landlord when something has gone wrong

Read more Telling your landlord when something has gone wrong

Which Ombudsman for social housing complaints?

Read more Which Ombudsman for social housing complaints?