Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Geographical analysis of determinations 2020-21


As a part of our continuing progress towards being a more open and transparent service, we have broken our data down to show for each region and district:

  • the number of social rent homes within it
  • the rate of complaints brought to us by tenants and formally determined by the Ombudsman per 10,000 social rent homes.

The regional and district analyses are available in the Helpful links.

We also provide further analysis on a regional basis in our quarterly Reports (see Helpful links) which share complaints data, a selection of case studies and key learning points to support positive change by sharing knowledge and learning from our casework.

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