Latest News

Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change

11 January 2024

The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been “seen and felt by its residents”.

Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs

9 January 2024

The Housing Ombudsman has ordered Clarion to pay £10,800 in compensation to households after it made 4 findings of severe maladministration across 3 cases.

Memorandum of Understanding signed with the New Homes Ombudsman

4 January 2024

The Housing Ombudsman has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.

Scam awareness and data protection in the housing sector

19 December 2023

We’ve seen a rise in scammers targeting social housing residents during the festive period when people typically spend more time at home or online. This guide will help residents and landlords be aware of potential scams.

There is also helpful information from the Information Commissioner’s Office (ICO) about understanding your rights when it comes to the protection of your personal data.

Residents lose access to only bedroom and suffer with pest infestation for 7 years in 2 severe property condition cases

14 December 2023

The Ombudsman has made 4 findings of severe maladministration for Sovereign in 2 cases after it failed to deal with damp and mould and pests, as well as providing poor complaint handling.

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates

12 December 2023

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates.

Ombudsman uses new report to set out key learning and guidance on service charges

7 December 2023

The Housing Ombudsman has released its latest Insight report, providing updated guidance and jurisdiction around service charges.

Residents with cancer and chronic asthma left in damp and mould for almost 2 years

23 November 2023

The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.