Workshop

How to resolve complaints faster and smarter

We are working in partnership with HQN for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently. The half-day workshop, delivered by our expert trainers, draws on case studies and best practice examples. It will focus on common themes including:

  • Putting the matter right, remedies and compensation
  • Closing complaints early
  • Improving communication
  • Getting social media right
  • Better record keeping.

For further details and to book see HQN’s website.

Date: 29 January 2019

Time: 10:00-14:30

Categories:

Location: Manchester - venue to be confirmed

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