We are working in partnership with HQN for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently. The half-day workshop, delivered by our expert trainers, draws on case studies and best practice examples. It will focus on common themes including:
- Putting the matter right, remedies and compensation
- Closing complaints early
- Improving communication
- Getting social media right
- Better record keeping.
For further details and to book see HQN’s website.