Complaints masterclass for staff, board members and councillors

We are working in partnership with Tpas to provide this practical masterclass on involving your customers in the complaints process. It will focus on how landlords can successfully engage with residents to deliver better complaint handling and outcomes. It will draw on the specialist skills and knowledge of Ombudsman and Tpas staff, as well as the experiences of landlords who have opened up their complaints processes to their residents.

For further details and to book see the Tpas website.

Date: 24 January 2019

Time: 10:30-14:30


Location: C/O Optivo Offices, Grosvenor House

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