We are hosting a series of workshops on Drafting Effective Complaint Responses and Appropriate Remedies in partnership with HQN.
This interactive workshop will look at what should be included in an effective written response to a complaint. It will also focus on Part B (5) of the Complaint Handling Code and discuss factors to be taken into account in proposing an effective remedy to resolve a dispute.
Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.
The workshop will be delivered by our Sector Development experts John Goodwin and Dave Simmons
Book your place on the HQN website
Date: 21 April 2021 until 21 April 2021