How to resolve complaints faster and smarter

We are working in partnership with HQN for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently. The half-day workshop, delivered by our expert trainers, draws on case studies and best practice examples. It will focus on common themes including:

• Putting the matter right, remedies and compensation
• Closing complaints early
• Improving communication
• Getting social media right
• Better record keeping.

For further details and to book see HQN’s website.