We are holding workshops in partnership with HQN. Following the publication of our Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right. It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.
Drawing on best practice in dispute resolution based on our casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.
The workshop will be delivered by our expert trainers.
- John Goodwin, Systemic Adjudicator
- Dave Simmons, Sector Development Lead
Date: 28 January 2022