29 August 2024
An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services.
Continue reading about Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order
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1 August 2024
The Housing Ombudsman has launched its latest ‘Call for Evidence’ to inform its next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance.
Continue reading about Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance
annual report and accounts
23 February 2023
The Housing Ombudsman’s Annual Report for 2021-22 has been published, showing an unprecedented increase in complaints and enquiries received.
Continue reading about Annual report 2021-22 published
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29 November 2022
The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach
Wooden boards instead of windows.
22 November 2022
We found severe maladministration for the London Borough of Lambeth’s lengthy delays in repairing a window . It comes as the Ombudsman has written to the landlord expressing his concern at the high level of failure seen in our casework since issuing a special report earlier this year.
Continue reading about Severe maladministration for Lambeth’s lengthy delays on window repairs
20 October 2022
We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility.
Continue reading about Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation
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18 October 2022
Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.
Continue reading about Ombudsman focuses on noise cases ahead of report on sector’s approach
13 October 2022
The Ombudsman made two findings of severe maladminstration for Onward Homes’ failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings.
Continue reading about Two severe maladministration findings for Onward Homes on damp and mould case
10 October 2022
The Ombudsman has issued a special report on Clarion following concerns about its response to complaints about damp and mould and pest control.
Continue reading about Ombudsman issues special report on Clarion following further investigation
29 September 2022
We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.
Continue reading about Housing Ombudsman’s latest insight report shows complaints remain high