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Spotlight on… reports

Our series of reports are where we put the spotlight on issues identified through the complaints we have investigated and resolved.

2023 spotlight reports

hands moving cogs into place

Knowledge and Information Management (KIM)

Published in May 2023

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Follow up: Damp and mould – it’s not lifestyle

Published in February 2023

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2022 spotlight reports

An aerial view of rows of back to back terraced houses in a working class area of a Northern town in England

Noise complaints – time to be heard

Published in October 2022

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Cropped image of businessman's hands covering paper team on wooden table

Landlords’ engagement with private freeholders and managing agents

Published in March 2022

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2021 spotlight reports

Photograph of mould around window

Damp and mould – it’s not a lifestyle

Published in October 2021

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external view looking up at a block of flats

Dealing with cladding complaints

Published in May 2021

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A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.

Complaints about heating, hot water and energy in social housing

Published in February 2021

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2020 spotlight report

an aerial view of a town

Leasehold, shared ownership and new builds – complexity and complaint handling

Published in September 2020

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2019 spotlight report

Set of manual house tools on a wooden table.They surround a handmade wood house toy.

Complaints about repairs

Published in March 2019

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