Spotlight on… reports
Our series of reports are where we put the spotlight on issues identified through the complaints we have investigated and resolved.
2023 spotlight reports
2022 spotlight reports
Landlords’ engagement with private freeholders and managing agents
Published in March 2022
2021 spotlight reports
Complaints about heating, hot water and energy in social housing
Published in February 2021
2020 spotlight report
Leasehold, shared ownership and new builds – complexity and complaint handling
Published in September 2020