Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Residents with cancer and chronic asthma left in damp and mould for almost 2 years
23 November 2023 | News
The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.
Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
21 November 2023 | News
Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
16 November 2023 | News
Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRents
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example