Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
28 June 2022 | News, Press releases
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
21 June 2022 | News, Press releases
Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.
15 June 2022 | News, Press releases
We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.
9 June 2022 | News
Season 2 Episode 2
7 June 2022 | News, Press releases
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders