Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

Housing Ombudsman appoints new Panel of Advisors

12 July 2018   |   News, Press releases

The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.

Annual report 2017-18 published

6 July 2018   |   News, Press releases

The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.

Business Plan 2018-19 published

15 June 2018   |   News

The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.

Welcome to our new website

24 May 2018   |   News

We are pleased to launch our new website today.

Consumer redress in the housing market

8 May 2018   |   Consultation responses, News

We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.

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