New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Read our latest e-newsletter

5 March 2020

The March issue of our e-newsletter, Housing Ombudsman News, is available now.

The latest issue of our e-newsletter, Housing Ombudsman News, is out now.

It features updates on our service including:

  • Business Plan 2020-21 and revised Scheme published
  • First Insight report published
  • New policy guidance for landlords on our website
  • Complaint handling code underway
  • Session for board members at CIH March conference
  • Workshops with HQN resume
  • Policy and guidance on remedies

You can read it online, or sign up to get the latest news straight to your inbox.