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Case Studies
- Case Study 1: Complaint handling
- Case Study 2: Transfer
- Case Study 3: Repairs, leasehold service charges
- Case Study 4: Service charges (assured tenant)
- Case Study 5: Complaint handling and compensation
- Case Study 6 : Housing application to a Co-operative
- Case Study 7 : Repairs
- Case Study 8: Leaseholder consultation
- Case Study 9: Repairs
- Case Study 10: Management of rent account
- Case Study 11: Transfer application and complaint handling
- Case Study 12: Repairs and compensation
- Case Study 13: Reasonable redress (including compensation)
- Case Study 14: Local resolution & reasonable redress
- Case Study 15: Repairs and compensation
- Case Study 16: Repairs and complaint handling
- Case Study 17: Removal of possessions from a communal area
- Case Study 18: Disrepair and compensation
- Case Study 19: Service charges
- Case Study 20: Disrepair to electrical wiring
- Case Study 21: Complaint handling
- Case Study 22: Disrepair - leaseholder property
- Case Study 23: Compensation
- Case Study 24: Compensation and complaints handling
- Case Study 25: Estate services – application of the dispute resolution principles
- Case Study 26: Facilitated local resolution of repairs complaint
- Case Study 27: Transfer following disrepair
- Case Study 28: Early intervention and communication
- Case Study 29: Noise nuisance - early local resolution
- Case Study 30: Complaint handling - Locally resolved with support
- Case Study 31: Service of a Notice Seeking Possession - Locally resolved with support
- Case Study 32: Disrepair - Locally resolved with intervention
- Case study 33: Water penetration - Formally resolved
- Case study 34: Anti-social behaviour: neighbour dispute - Complaint resolved by a Designated Person (Tenant panel)
- Case Study 35: Pest infestation and complaint handling - Formally resolved
- Case study 36: Works to Resident Manager accommodation/ complaint handling - Formally resolved
- Case Study 37: Repairs and complaint handling
- Case Study 38: Repairs
- Case Study 39: Destruction of car -Formally resolved
- Case Study 40: Repairs – Group complaint by leaseholders- Formally resolved
- Case Study 41: Right to Buy - Formally Resolved
- Case Study 42: Disrepair - Formally resolved
- Case Study 43: Repairs - Formally Resolved
- Case Study 44: Repair to front door after break-in - Locally resolved with support
- Case Study 45: Charging tenant for missed repairs appointments - Locally resolved with intervention
- Case Study 46: Failure to provide cleaning service in sheltered housing - Formally resolved
- Case Study 47: Contact with Social Services - Formally resolved - No maladministration
- Case Study 48: Complaint handling - Locally resolved
- Case Study 49: Delays in repairing boiler and poor customer service
- Case Study 50: Compensation for delays in repairs and missed appointments - Locally resolved with Intervention
- Case study 51: Repairs and complaints handling - Formally resolved - Maladministration and Severe maladministration
- Case study 52: Repairs – Formally resolved - reasonable redress
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