Sitemap
- Resolve a complaint
-
Learning & FAQs
- Factsheets
- Dispute Resolution E-Learning
-
Case Studies
- Case Study 1: Disrepair and compensation
- Case Study 2: Adaptations policy
- Case Study 3: Mutual exchange and alterations
- Case Study 4: Repairs and complaint handling
- Case Study 5: Leaseholder charge for planned works
- Case Study 6: Rent arrears and joint tenants
- Case Study 7: Disabled adaptations and delay
- Case Study 8: Complaint handling
- Case Study 9: Transfer
- Case Study 10: Repairs, leasehold service charges
- Case Study 11: Complaint handling and compensation
- Case Study 12 : Housing application to a Co-operative
- Case Study 13: Repairs
- Case Study 14: Repairs
- Case Study 15: Management of rent account
- Case Study 16: Transfer application and complaint handling
- Case Study 17: Repairs and compensation
- Case Study 18: Reasonable redress (including compensation)
- Case Study 19: Repairs and compensation
- Case Study 20: Repairs and complaint handling
- Case Study 21: Disrepair and compensation
- Case Study 22: Service charges
- Case Study 23: Complaint handling
- Case Study 24: Disrepair - leaseholder property
- Case Study 25: Estate services – application of the dispute resolution principles
- Case Study 26: Transfer following disrepair
- Case Study 27: Disrepair - Locally resolved with intervention
- Case Study 28: Water penetration - Formally resolved
- Case Study 29: Anti-social behaviour: neighbour dispute - Complaint resolved by a Designated Person (Tenant panel)
- Case Study 30: Pest infestation and complaint handling - Formally resolved
- Case Study 31: Works to Resident Manager accommodation/ complaint handling - Formally resolved
- Case Study 32: Repairs and complaint handling
- Case Study 33: Repairs
- Case Study 34: Destruction of car -Formally resolved
- Case Study 35: Repairs – Group complaint by leaseholders- Formally resolved
- Case Study 36: Right to Buy - Formally Resolved
- Case Study 37: Disrepair - Formally resolved
- Case Study 38: Repairs - Formally Resolved
- Case Study 39: Failure to provide cleaning service in sheltered housing - Formally resolved
- Case Study 40: Contact with Social Services - Formally resolved - No maladministration
- Case Study 41: Complaint handling - Locally resolved
- Case Study 42: Delays in repairing boiler and poor customer service
- Case Study 43: Repairs and complaints handling - Formally Resolved - Maladministration and Severe maladministration
- Case Study 44: Repairs – Formally resolved - Reasonable Redress
- Case Study 45: Complaint Handling - Locally Resolved with Intervention
- Case Study 46: Decoration Allowance - Locally Resolved with Intervention
- Case Study 47: Leak and Anti-Social Behaviour - Locally Resolved with Support
- Case Study 48: Repairs and complaint handling – Formally Resolved - Maladministration
- Case Study 49: Disposal of stored items – Outside the Housing Ombudsman’s Jurisdiction
- Case Study 50: Compensation and re-decoration following a leak – Locally Resolved with Intervention
- Dispute Resolution Principles
- FAQs
- Compliance
- Directory
- Contact us
- About HOS
- News
- Glossary of terms
- Cookie Policy
- Privacy Statement
- Accessibility
- Search Results
- Sitemap
- Google Sitemap
- Complaint Form
- Can't find a landlord?
- Add/Edit Landlord
- Customer care statement
- Dispute Resolution Standards