Resolve a complaint

It is in everyone’s interest to resolve a complaint at the earliest opportunity. Delayed or drawn out complaints can have many detrimental effects. A fractured relationship  between landlord and tenant, distress and inconvenience to both parties and potentially significant costs to the landlord’s resources including its staff. Early resolution can therefore prevent a complaint becoming a dispute, maintain or improve the landlord tenant relationship and minimise the cost to both parties emotionally and financially.

Step 1

Tenant makes a formal
complaint to the landlord

Find out more
Step 2

Tenant contacts a
designated person

Find out more
Step 3

Contacting the
Housing Ombudsman

Find out more