16 April 2024
Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
Continue reading about Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
9 April 2024
Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
Continue reading about Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
Hand choosing happy smile face wooden block, good feedback rating and positive customer review, mental health assessment, child wellness,world mental health day, think positive, compliment day concept
26 March 2024
Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
Continue reading about Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
21 March 2024
Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
Continue reading about Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
19 March 2024
Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
Continue reading about Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
14 March 2024
Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
Continue reading about Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
House, Real Estate Agent, Backgrounds, Loan
12 March 2024
The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints
8 March 2024
The Housing Ombudsman’s Accessibility and Inclusion Expert Group has concluded and has helped to improve accessibility to the Ombudsman.
Continue reading about Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents
6 March 2024
The Housing Ombudsman is inviting social housing residents in England to apply to join its Resident Panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.
Continue reading about Ombudsman opens applications for next Resident Panel
Mould and damp staining painted wall surface around an internal home window.
5 March 2024
The Ombudsman has made 4 findings of severe maladministration for Peabody on a range of topics including complaint handling, adaptations and repairs.
Continue reading about ‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings