Consultation responses

We publish here the Housing Ombudsman’s responses to relevant consultations and inquiries issued by government departments and other agencies. 

Consumer redress in the housing market

May 2018

We welcomed the government's consultation on 'Strengthening consumer redress in the housing market' and support the proposal to improve consumer access to redress across the housing and property sector. 

Our response to the consultation highlights that we favour a simplification of the private sector redress scheme and closer working between our service and a single private sector ombudsman. We consider that a shared single point of access for customers through a common portal offers the most attractive and cost-effective way forward.

Our full response in available here.  

New Homes Ombudsman consultation 

December 2017

We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.

Our response is available here.

Mayor's draft London Housing Strategy consultation

December 2017

We have published a response to the Mayor of London’s draft London Housing Strategy.

It focuses on the specific areas of the draft housing strategy which touch on the Housing Ombudsman’s role. These are under the headings of ‘Build to Rent scheme in London’ and ‘Listening to the views of social housing tenants and leaseholders’.

Our response is available here

Tackling unfair practices in the leasehold market

September 2017

We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.

Our response is available here.

Draft Public Service Ombudsman Bill 

April 2017

The Ombudsman has published her response to the Draft Public Service Ombudsman Bill.

The Bill, which would establish a single Ombudsman to take on the functions of the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, has provision for the Housing Ombudsman to be incorporated in the future.

The written response follows Denise’s evidence to the Communities and Local Government Select Committee in March available here

Details of the initial consultation in 2015 on the creation of a new Public Services Ombudsman are below including the Housing Ombudsman’s response. Following the consultation, the government decided that the Housing Ombudsman should not join the scheme, at least initially.

A Public Service Ombudsman

June 2015

We welcomed the opportunity to respond to the recent consultation on the creation of a new Public Services Ombudsman. This consultation was around bringing together the functions of Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and the Housing Ombudsman.

In considering our response, we also took into account soundings from landlords and tenant representative groups who kindly sent in their own response to the consultation to us. You can read snippets from their responses here. You can also read our full response here.

The outcome of the consultation is available here

Future funding of the Housing Ombudsman

March 2014

The consultation aimed to seek views from both local authority landlords and other member landlords of the Scheme on the proposal to extend the Housing Ombudsman’s existing fee charging model to local authority landlords from April 2014.

You can read the outcome to the consultation here.