Landlord E-Learning

This training is suitable for landlord employees of all levels, from housing officer to chief executive.

86% of participants said that they would recommend the training. Some feedback includes:

  • ‘It was clear and easy to understand'
  • ‘It will help me to be more customer focused’
  • 'It has made me aware that complaints are the responsibility of all employees in the organisation from the top to the bottom'
  • 'I understand the need to develop a positive complaints culture where we aim to work with the tenant and not against them'
  • 'It underlined the importance of looking at the wider issues and implications for service improvement'
  • 'Made me aware of individual needs and communication alongside need to follow processes and procedures.'

To register and start the course please follow this link

If you have any technical difficulties accessing the above site please call Virtual College on 01943 885085.