Case Study 9: Transfer

Mr X complained that his landlord didn’t transfer him to a suitable alternative property when he reported that he was a victim of anti-social behaviour (ASB).

The landlord had no obligation to prioritise or even agree to his transfer request and there had been counter allegations of ASB about Mr X. However it exercised its discretion – it agreed to transfer him as a priority and immediately offered him an alternative property. Although Mr X rejected this because it was too far from the shops and the doctor’s surgery to try and increase Mr X’s chances of moving the landlord also agreed to a possible swap with another housing association. Lastly the landlord said it would agree to a mutual transfer if Mr X could find one and would pay for any removal and storage costs However, Mr X did not wish to pursue this option.

In the end Mr X moved to a property in the private rented sector, with moving costs covered by the landlord which also later made another offer of one of its own properties.

In this case, the landlord demonstrated the importance of treating people fairly. Although it was not obliged to transfer Mr X it considered all the circumstances of Mr X’s situation, and identified a range of options, including significant financial assistance, all at its discretion to try and remedy the original problem. In order to do so it balanced his experience of ASB and the counter-allegations against him and considered any other relevant factors such as his health.