Learning & FAQs

We have produced a series of factsheets on specific issues which may help you to report and assist the landlord in putting right the problem.

Go to Factsheets

We have developed free online training for our customers about the use and application of our dispute resolution principles.

Go to Dispute Resolution E-Learning

Click the link below to read summaries of cases that illustrate different complaint subjects and the principles of dispute resolution.

Go to Case studies

The Dispute Resolution Principles are high level good practice guidance developed from the Ombudsman's experience of resolving disputes.

Go to Dispute Resolution Principles

We have a list of the questions that we are most often asked by people using our Service. Click the link below and see if it answers your query.

Go to FAQ Listing