Housing Ombudsman Service: Landlords & Agents Area - Downloads. Dealing with disputes and complaints against landlords and housing agents, and other housing disputes

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Landlords Area: Downloads

You can download and/or print documents, forms and other publications from here.

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General Information

	HOS Main Leaflet (PDF, 90 KB)
	Complaint Procedures - Checklist (PDF, 86 KB)
	HOS Equal Opportunities Statement (PDF, 94 KB)
	HOS Location Map (PDF, 219 KB)
	HOS Main Logo (JPG, 56 KB) [Right-click and choose the "Save" option]
	HOS Member Logo (JPG, 36 KB) [Right-click and choose the "Save" option]
	HOS Casework Manual (131 KB)
	HOS Scheme (124 KB)
	HOS Service Standards (210 KB)
	HOS Unacceptable Behaviour (240 KB)
	Response to the Law Commission’s report on Proportionate Dispute Resolution in Housing (269 KB)

Reports, News and Press Releases

	(How) are you being served? - Report on complaint handling (2.01 MB)
	Access to complaints procedure (data used in above report) (337 KB)

Annual Reports & Business Information