Contact us

Our address for correspondence about individual complaints is:

Housing Ombudsman Service
PO Box 152
Liverpool L33 7WQ

Our address for other correspondence is:

Housing Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

Telephone : 0300 111 3000

Lines are open Monday to Friday from 9:15am to 5:15pm (except public holidays)

Calls to and from the 0300 111 3000 and direct dial lines of the Dispute Resolution Team are recorded for training and quality monitoring purposes.

Fax : 020 7831 1942

Email :

You can also follow us on Twitter and LinkedIn.

Please note that we will be launching a new website on Thursday 24 May so the online complaint form will be unavailable from 4pm while the work is carried out.

If you have a query or want to check something before making a complaint to us please call us on the above number.  We would welcome your call.