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Complainants Area: Downloads

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HOS Forms
The complaint form is part of the HOS Main Leaflet (PDF, 79 KB)
General Information
HOS Main Leaflet (PDF, 90 KB)
HOS Poster (PDF, 27KB)
Comments and Complaints leaflet (PDF, 184 KB)
HOS Equal Opportunities Statement (PDF, 94 KB)
Annual Report 2007 (2.15 MB)
Annual Report 2006 (499 KB)
Annual Report 2005 (267 KB)
HOS Accounts 2005 (643 KB)
Annual Report 2004 (728 KB)
Annual Report 2003 (Summary) (274 KB)
Annual Report 2002 (Summary) (377 KB)
(How) are you being served? - Report on complaint handling (337 KB)

Access to complaints procedure (data used in above report) (2.01 MB)
HOS Casework Manual (131 KB)
HOS Scheme (124 KB)
Guide to making a complaint (117 KB)
HOS Service Standards (210 KB)
HOS Unacceptable Behaviour (240 KB)
Response to the Law Commission’s report on Proportionate Dispute Resolution in Housing (269 KB)
Main Leaflet in Other Languages
Arabic HOS Main Leaflet (PDF, 200 KB)
Bengali HOS Main Leaflet (PDF, 176 KB)
Chinese HOS Main Leaflet (PDF, 1.18 MB)
French HOS Main Leaflet (PDF, 82 KB)
Gujarati HOS Main Leaflet (PDF, 113 KB)
Greek HOS Main Leaflet (PDF, 139 KB)
Hindi HOS Main Leaflet (PDF, 114 KB)
Punjabi HOS Main Leaflet (PDF, 102 KB)
Somali HOS Main Leaflet (PDF, 197 KB)
Spanish HOS Main Leaflet (PDF, 96 KB)
Turkish HOS Main Leaflet (PDF, 101 KB)
Urdu HOS Main Leaflet (PDF, 1.7 MB)

Vietnamese HOS Main Leaflet (PDF, 127 KB)
 
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